Subscription Policy
This Subscription Policy explains how Novaselle subscriptions work, how you are billed, and how you can change or cancel at any time. By enrolling in a subscription you agree to the terms below.
Novaselle is a brand of N o r t h b e n d N a t u r a l s Inc., a Delaware corporation.
How Subscriptions Work
Novaselle offers products that can be purchased on a recurring basis. When you select a subscription option at checkout, you are enrolling in an automatically renewing plan that continues until you cancel.
At checkout you will see, before you pay:
- The product and quantity included in each delivery
- The recurring price per delivery
- The delivery frequency you selected
- The date of your first recurring charge
Your Consent to Recurring Charges
By selecting a subscription option and completing checkout, you expressly authorize Northbend Naturals Inc., doing business as Novaselle, to charge the payment method you provide on a recurring basis, at the price and frequency shown at checkout, until you cancel. You acknowledge that your subscription renews automatically and that no further action or notice from you is required for a renewal charge to occur.
Immediately after enrollment you will receive a confirmation email that restates your plan, your price, your delivery frequency and how to cancel. Please keep this email for your records.
Billing
Your first order is charged at the time you place it. Each renewal is charged on the renewal date shown in your customer portal, at your chosen frequency, most commonly every 30 days.
Renewal charges are processed using the payment method on file. Applicable taxes are calculated at the time of each charge.
Charges appear on your bank or card statement as NOVASELLE.COM.
Subscriber Pricing and Price Changes
Subscriber pricing applies for as long as your subscription remains active. If your subscription is cancelled, subscriber pricing ends and any future order is charged at the then-current price.
We may change subscription pricing. If we do, we will notify you by email at least 30 days before the change takes effect, and you may cancel before that date if you do not wish to continue.
Renewal Reminders
Before each renewal you will receive an email that states your upcoming charge, the amount, the products included and a direct link to manage or cancel your plan. If you do not wish to receive these emails, you can manage your preferences in your customer portal, but transactional billing notices will continue to be sent.
Managing Your Subscription
You can manage everything yourself, at any time, from your customer portal at novaselle.com/pages/subscription-management. From the portal you can:
- Skip your next delivery
- Delay or reschedule a delivery
- Change your delivery frequency
- Swap or change the products in your plan
- Pause your subscription
- Update your shipping address
- Update or replace your payment method
- Add a backup payment method
- Cancel your subscription
Cancellation
You may cancel your subscription at any time, in one step, from your customer portal at novaselle.com/pages/subscription-management. Cancellation is not more difficult than enrollment and does not require you to speak with anyone.
You may also cancel by emailing support@novaselle.com or by calling +1 (888) 802-1799.
To avoid a recurring charge, you must cancel before your next billing date. Cancellations take effect at the end of your current billing period. Orders already processed at the time of cancellation will still be shipped and are not refundable outside the terms of our Refund Policy.
Reactivation
If you cancel, your account and order history remain available. You can reactivate your plan at any time from your customer portal in a single click.
Failed and Declined Payments
If a renewal charge is declined, we will attempt the charge again over the following days and will notify you by email so you can update your payment method. If payment cannot be collected, your subscription may be paused or cancelled and your subscriber pricing may no longer apply. Adding a backup payment method in your customer portal prevents interruptions.
Shipping of Subscription Orders
Subscription orders follow the processing and delivery timelines described in our Shipping Policy. You are responsible for keeping your shipping address current in your customer portal.
Refunds
Subscription orders are covered by our 90-Day Money-Back Guarantee as described in our Refund Policy. Returns are accepted within 90 days of delivery and we provide a prepaid return label. Renewals processed after the 90-day guarantee window are not eligible for a refund. It is your responsibility to manage or cancel your subscription before a renewal you do not want.
Changes to This Policy
We may update this Subscription Policy from time to time. Material changes affecting your active plan will be communicated by email before they take effect.
Contact Us
Questions about your subscription? Email support@novaselle.com or call +1 (888) 802-1799. A real member of our team will get back to you.