Shipping Policy
At Novaselle, we work hard to process and ship orders as quickly and reliably as possible.
Where we ship
Novaselle ships within the United States only, including all 50 states. We do not ship internationally at this time.
What it costs
Shipping is free on every order. There is no minimum and no threshold.
How fast
Orders ship the same or the next business day. Orders are processed Monday through Friday, excluding weekends and U.S. holidays. Delivery takes 3 to 5 business days to most addresses. The pouch is flat and fits through the mail slot, so you do not need to be home.
Delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions or peak shipping periods.
Tracking
You get a tracking link by email as soon as your order leaves the warehouse. You can also track it any time on our Track your order page.
If something goes wrong
If your tracking has not moved for 5 business days, email support@novaselle.com with your order number and we open a trace with the carrier. If the package is lost, we ship a replacement at no cost.
Address changes
Email support@novaselle.com within 2 hours of ordering and we can still change the address. After that the order is in fulfillment and the address is locked.
Questions
support@novaselle.com. We answer within 24 hours, Monday to Friday.